Our Terms and Conditions

Making A Purchase

Making a purchase could not be easier. Just browse through our website, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, go to checkout and you will be asked for a few details that we need to be able to satisfy the order. We accept most credit and debit cards.

 

Shipping And Handling

Up to £30.00   £3.95

Over £30.00    FREE

All orders are processed between 1-3 working days and are sent first class Royal Mail. You will be informed if an item is temporarily out of stock.

All parcels to EEC Countries and other destinations will be charged at £15.95. If your overseas postage is substantially lower then you will be part refunded.

Back Orders

If your item is not in stock, we will back order it for you and let you know.

 

Credit Card Security

Please be assured that this is a secure web site and no credit card details are held in clear text at any time on any web site.

 

Guarantee

We guarantee your satisfaction. If you order arrives in poor condition or doesn't arrive at all - it's not your problem. We'll take care of it. If you are not happy with any item, for any reason, please return it to us in it's original packaging for a prompt refund or exchange.

 

Returns Policy

Should you wish to return or exchange goods then please return to our mail order address: Lizhiannes Fleece and Fibre. Unit 3, Spire Ridge, Bath Road, Midgham, Berkshire, RG7 5XB.

 

Please note that only goods returned in original packaging will be entitled to a full refund.